About Us

We will maintain competency and safeguarding service users care, while individual staff will be answerable to their misjudgement. That is taking personal responsibility for their action.

We insist on quality and strive to get the basics of quality of care - safety, effectiveness, and service users experience - right every time. We encourage and welcome feedback from service users, families, carers, and staff. Feedback is important to us as it enables us to improve the care we provide and build on our successes.

We value every person - whether service users, their families or carers, or staff - as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest and open about our point of view and what we can and cannot do.

We will ensure that all stakeholders are given means to have their voice heard and valued in decision making process. We will listen and take into action a good suggestion and feedback.

Safety is at the heart of everything we do. The safety of our service users and carers is of paramount concern; we will ensure a safe working environment.